At Phantom Bar, we strive to provide high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase. However, if you are not satisfied, we offer a refund and return policy to ensure your peace of mind. Please read this policy carefully.

Eligibility for Refunds and Returns:

a. Defective or Damaged Products:

If you receive a defective or damaged product, please contact us within 48 hours of receiving your order. We will arrange for a replacement or issue a refund, depending on your preference.

b. Dissatisfaction with Product:

If you are not satisfied with a product for any reason other than defects or damages, please contact us within 14 days of receiving your order. We will work with you to find a satisfactory solution, which may include a refund, replacement, or store credit, at our discretion.

Exceptions to Refunds and Returns:

a. Consumable Products:

For health and safety reasons, we cannot accept returns or offer refunds on consumable products such as e-liquids or disposable vape devices unless they are unopened and in their original packaging.

b. Clearance or Sale Items:

Clearance or sale items are final sale and not eligible for refunds or returns unless they are defective or damaged.

Return Process:

a. Contact Customer Support:

To initiate a refund or return, please contact our customer support team by email or phone. Provide the relevant order information and explain the reason for your request.

b. Return Authorization:

Once your request is reviewed and approved, we will provide you with a return authorization number and further instructions on how to return the product(s).

c. Return Shipment:

You are responsible for shipping the product(s) back to us in their original packaging and in unused condition. Please ensure that the return shipment is properly packaged and that you include the return authorization number on the package.

d. Refund or Replacement:

Upon receiving and inspecting the returned product(s), we will process the refund or replacement, based on the agreed-upon solution. Refunds will be issued to the original payment method used for the purchase.

Shipping Costs:

a. Defective or Damaged Products:

If your return is due to a defective or damaged product, we will provide a prepaid shipping label for the return.

b. Dissatisfaction with Product:

If you are returning a product due to dissatisfaction or change of mind, you will be responsible for the return shipping costs.

Refund Processing Time:

Once we receive the returned product(s) and confirm their condition, we will process your refund within 7 business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

By making a purchase from Phantom Bar vape brand, you acknowledge that you have read, understood, and agree to abide by this Refund & Return Policy.